Terms of Service

Effective Date: 20th January 2025 Last Updated: 20th January 2025

These Terms of Service (“Terms”) govern your use of services provided by Motorcraft Group LTD (“we,” “us,” or “our”). By engaging our services, you agree to be bound by these Terms.

1. Company Information

Motorcraft Group LTD Company Number: 16058411 Registered Address: The Atrium, 1 Harefield Road, Uxbridge, England, UB8 1EX Contact: info@motorcraft.group Phone: +44 20 3355 5604

2. Services Provided

2.1 Geographic Coverage

Our services are available exclusively within the United Kingdom. We do not provide services outside of the UK territory.

2.2 Service Types

We specialise in:

CarGuard CAN Immobiliser installation and maintenance
ECU Tuning Services including Stage 1 remaps, DPF off, EGR off, AdBlue off
Vehicle Security Solutions and related installations
Mobile Installation Services at customer locations

2.3 Service Nature

All our offerings are complete service packages that include both equipment and professional installation. We do not sell standalone products without installation services.

3. Warranties and Guarantees

3.1 CarGuard CAN Immobiliser

Standard Warranty: 3 years from installation date
Extended Warranty: Optional extension to 5 years available
Coverage: Full warranty on equipment and installation workmanship

3.2 ECU Tuning Services

Lifetime Warranty on our tuning services
Coverage: Limited to errors or issues directly caused by our modifications
Exclusions: Warranty does not cover situations where third-party modifications or reversals affect our work

3.3 Warranty Conditions

Warranty applies only to original purchaser and vehicle
Unauthorised modifications or tampering void warranty
Regular maintenance requirements as specified must be followed
Warranty claims must be reported via warranty@motorcraft.group

4. Payment Terms

4.1 Accepted Payment Methods

Cash payments accepted at time of service
Bank Transfer (BACS) - details provided upon booking
PayPal payments accepted online

4.2 Payment Policy

No advance payments or deposits required
Full payment due upon completion of service
No hidden fees - all costs disclosed upfront
VAT included in all quoted prices where applicable

5. Booking and Cancellation

5.1 Service Appointments

All services are provided at customer’s preferred location
Appointments must be booked in advance
Technical assessment may be required before service

5.2 Cancellation Policy

Customer cancellations: 24 hours notice required
Weather/emergency cancellations: Rescheduled at no charge
No-show policy: May result in service charges

6. Customer Responsibilities

6.1 Vehicle Access

Provide safe, accessible location for service
Ensure vehicle is clean and accessible for installation
Provide accurate vehicle information and history

6.2 Legal Compliance

Ensure all modifications comply with local regulations
Understand MOT and insurance implications
Responsible for informing insurance companies of modifications

7. Liability and Insurance

7.1 Professional Indemnity

We maintain professional indemnity insurance up to £2,000,000 covering our services and installations.

7.2 Limitation of Liability

Our liability is limited to the value of services provided
We are not liable for consequential or indirect damages
Vehicle insurance and roadworthiness remain customer responsibility

7.3 Force Majeure

We are not liable for delays or failures due to circumstances beyond our control including weather, traffic, or emergency situations.

8. Intellectual Property

8.1 Tuning Files and Software

Custom tuning files remain our intellectual property
Software modifications are licensed, not sold
Reverse engineering or copying is prohibited

8.2 Installation Methods

Our installation techniques and procedures are proprietary
Documentation and manuals remain our property

9. Data Protection and Privacy

Your personal information is handled in accordance with our Privacy Policy and UK data protection regulations.

10. Dispute Resolution

10.1 Informal Resolution

We encourage customers to contact us directly to resolve any issues: info@motorcraft.group

10.2 Formal Complaints

Written complaints should be submitted via email
We aim to respond within 48 hours
Escalation process available for unresolved issues

10.3 Legal Jurisdiction

These Terms are governed by English law and any disputes will be subject to the jurisdiction of English courts.

11. Regulatory Compliance

11.1 Industry Standards

All installations comply with relevant UK automotive standards
Equipment meets CE marking requirements where applicable
Insurance industry requirements followed for security installations

11.2 Environmental Responsibility

Proper disposal of removed components
Environmentally responsible practices
Compliance with waste electrical equipment regulations

12. Modifications to Terms

12.1 Updates

We reserve the right to modify these Terms with reasonable notice. Continued use of our services constitutes acceptance of updated Terms.

12.2 Notification

Significant changes will be communicated via:

Email notification to existing customers
Website posting with effective date
Direct communication for active service agreements

13. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.

14. Contact Information

For questions about these Terms of Service:

Email: info@motorcraft.group Phone: +44 20 3355 5604 Address: The Atrium, 1 Harefield Road, Uxbridge, England, UB8 1EX Warranty Claims: warranty@motorcraft.group

15. Acknowledgment

By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

These Terms of Service are governed by English law and are designed to comply with UK consumer protection regulations and automotive industry standards.

Last Updated: 20th January 2025 Version: 1.0